Building and losing trust
* Trust is built through effective commitments.
- Do what you say and say what you mean.
- Admit when you're wrong.
- Enlist the opinions and ideas of others in decisions that impact them.
- We can trust people we do not like or do not wish to spend time with.
* Through inconsistent behavior on matters of importance.
Two kinds of power : Granted Power and Earned Power
* Use the granting of authority and trust to enable people to do a great work.
* Granted power comes from the organizational hierarchy. Earned power comes only from people's responses to your actions. Earned power is more useful than granted power, although both are necessary.
- Persuasion is stronger than dicdation
- When things go out of control , granted power can be the fastest way to achieve order.
- Be clear , be direct
Trust others
* Use delegation to build trust on your team and to ensure your team against adversity.
Respond to problems in a way that will maintain people's trust. Support them during crises so that they bring issues to you instead of hiding them.
- delegation : trusting others to make decisions.
Trust in yourself
* Trust in yourself is the core of leadership.
* Self-discovery is the way to learn who you are and to develop healthy self-reliance.
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